FAQs
Frequently Asked Questions
Shipping
Do you offer free shipping?
Yes, we offer free Standard Shipping on all orders across the United Kingdom.
How long does delivery take?
Orders are processed within 1–3 business days, then delivered within 5–7 business days via Standard Shipping. Delivery times may be longer during peak periods or due to courier delays beyond our control.
Do you ship outside the UK?
Currently, we only ship within the United Kingdom.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow its progress.
Orders & Payment
What payment methods do you accept?
We accept all major debit and credit cards, along with other secure payment options available at checkout.
Can I change or cancel my order after placing it?
If your order hasn't been processed yet, contact us as soon as possible and we'll do our best to help. Once an order has shipped, it can no longer be changed or cancelled.
I haven't received an order confirmation. What should I do?
Check your spam/junk folder first. If you still can't find it, contact us at support@kitchxe.shop and we'll resend it.
Returns & Guarantee
What is your Money Guarantee?
If you're not satisfied with your order, contact us and we'll work with you to find a fair resolution.
How do I start a return?
Email us at support@kitchxe.shop with your order number and reason for return, and we'll guide you through the next steps.
My order arrived damaged or incorrect — what now?
We're sorry for the inconvenience. Contact us right away with photos of the item and your order number, and we'll resolve it as quickly as possible.
Products
Are your products covered by a warranty?
Our products are made with quality materials and craftsmanship. If you experience any issue, reach out and we'll assess it case by case.
How do I care for my Hyginex chopping board?
Hand wash with mild soap, dry thoroughly, and occasionally oil the surface to maintain its quality over time. Avoid dishwashers and prolonged soaking.
What's included in the Matchira set?
The Matchira set includes everything you need for a traditional matcha preparation experience — a 6-piece set designed for both function and ritual.
Support
How can I contact you?
You can reach us by email at support@kitchxe.shop or by phone at +44 7592 128763.
What are your support hours?
Our team is available 9:00 AM – 5:00 PM GMT+1, Monday to Friday.
Kitchxe
Email: support@kitchxe.shop
Phone: +44 7592 128763
Address:
Drayton Park
London, N5 1DT
United Kingdom